This policy explains how paid features work and when you can get your money back. It forms part of the Terms of Use. It never takes away any right you have by law.
1. What you can buy
- Plus pass (7 days or 30 days). Unlimited swipes, rewind, Passport, no ads and the other features listed in the app when you buy.
- Paid group. A one-time fee to join a particular group (see Paid Groups Terms).
- Voluntary gifts (see Donations Policy). A gift is not a purchase of anything.
The price, currency and what you get are shown before you pay. Payments are processed by Stripe, Paystack or Flutterwave. We never see your card number.
2. No automatic renewal, nothing to cancel
A Plus pass is a one-time payment for a fixed period. It does not renew and we will not charge you again unless you choose to buy another pass. So there is no subscription to cancel: when the period ends, your account returns to the free version. If you buy again while a pass is active, the new period is added to the end of the current one.
3. When we refund
Write to support@christiansingles.zeeckgroup.com from your account email with the subject "Refund", the date and what you bought. We reply within 5 business days. Refunds go back to the payment method you used, in the currency you paid, and can take 5 to 10 business days to appear depending on your bank or the payment provider.
| Situation | Refund |
|---|---|
| You were charged twice for the same thing, or a wrong amount (billing error), or the payment went through but the feature did not turn on and we cannot fix it | Full refund of the extra or wrong amount, or of the payment |
| We stop providing a paid feature before the period you paid for ends, or we change it so it no longer does what was described | Refund of the unused part |
| A paid group is closed by us | Full refund of the joining fee, automatically |
| You live in the EU or UK (or another place where the law gives a right to withdraw from distance purchases) and ask within 14 days of buying | Refund as the law requires (see section 4) |
| You changed your mind about a pass after using it, or you left a paid group | No refund, except where the law gives you one |
| We closed your account or removed you from a paid group because you broke the rules | No refund of what you paid for that access |
| The payment is refunded, reversed or disputed (a chargeback) with your bank | The access it paid for ends. Please contact us first: most problems are quicker to fix with us than with a chargeback. |
4. Your legal right to withdraw (EU, UK and similar laws)
In many countries the law lets a consumer withdraw from an online purchase within 14 days. For digital services and content that start straight away, that right can be lost only if you clearly asked for the service to start immediately and acknowledged that you would lose the right to withdraw, and we told you so before you paid. Because we want to be fair and clear, we honour the 14-day right of withdrawal for every consumer in a place where the law gives it: if you withdraw within 14 days of buying, you get your money back, reduced by a fair share for any part of the service already provided, if the law allows us to do that. For a 7-day or 30-day pass, the fair share is the number of days of the pass used. A paid-group joining fee is refunded if you withdraw within 14 days and have not posted in the group. To withdraw, send a clear message to support@christiansingles.zeeckgroup.com stating that you withdraw from the purchase.
5. Other protections
- If something you bought is not as described or does not work, you also have your legal rights as a consumer to a repair, replacement, price reduction or refund. Nothing in this policy limits them.
- If you think a payment was made by someone else without your permission, tell us and your bank at once.
- Currency conversion and fees charged by your own bank are not ours and are not refunded by us.
- Tax (such as VAT or sales tax) is refunded with the price where it was charged.
6. Contact
GoSharp Global Services Ltd · support@christiansingles.zeeckgroup.com.